pcluck Terms and Conditions

These Terms and Conditions ("Terms") apply to the use of the pcluck platform and all its services. By accessing our website or creating an account, you are considered to have agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1.1 Definitions

The following terms used in these Terms and Conditions are defined below:

• "Platform" — The pcluck website, applications, and all related services.
• "User" — Any person who has created an account on the Platform or is using the services.
• "Account" — A user's personal profile through which they access the services.
• "Bonus" — Promotional offers, free bets, or credits provided by pcluck.
• "Wagering" — The process of meeting a specified betting amount to make bonus funds eligible for withdrawal.

1.2 Scope of Services

pcluck is an online gaming and betting platform offering cricket betting, live casino, slot games, fishing games, and other gaming services. The platform operates for entertainment purposes only, and ensuring responsible gaming is a core principle of ours.

2.1 Registration Process

To create an account on pcluck, you must provide accurate and complete information. Each user may operate only one account. Creating multiple accounts is strictly prohibited and may result in account closure.

2.2 Account Security

You must keep your account login details (username and password) completely confidential. You must not allow anyone else to use your account. Report any unauthorized access to your account to our support team immediately.

• Use a strong password (a combination of letters, numbers, and special characters).
• Change your password regularly.
• Always log out after using a public device.
• Notify us immediately if you notice any unusual activity on your account.

2.3 Identity Verification (KYC)

pcluck may at any time request government-issued identification (national ID, passport, or driving licence) and proof of address to verify a user's identity. If the required documents are not provided in time, the account may be temporarily suspended.

3.1 Minimum Age

pcluck services are available only to individuals aged 21 or above. Minors are strictly prohibited from creating an account or gaming. We may request documents at any time to verify age.

3.2 Geographic Restrictions

pcluck primarily serves the Bangladesh market. Due to legal restrictions in certain countries or regions, access to our services may be limited from specific locations. It is entirely your responsibility to comply with the laws applicable in your area.

4.1 Deposit Rules

To use our services, you must deposit funds into your account. We accept the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳300 (per method).
• Use only payment accounts registered in your name.
• Deposits from third-party accounts are not accepted.
• Deposit transactions are generally processed instantly.

4.2 Withdrawal Rules

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳500.
• Withdrawal time: generally completed within 5–30 minutes.
• Identity verification (KYC) must be completed before withdrawing.
• Funds related to a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• It is recommended to withdraw using the same payment method used for the deposit.

4.3 Suspicious Transactions

If a suspicious or unusual transaction is detected, pcluck reserves the right to suspend the withdrawal until the investigation is complete. Complying with anti-money laundering (AML) regulations is part of our policy.

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to ৳10,000. For example:

• ৳1,000 deposit → ৳1,500 bonus → total ৳2,500.
• ৳14,000 deposit → ৳10,000 bonus → total ৳24,000.

This bonus applies only once, at the time of the first deposit.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. This means the total bonus amount must be wagered 25 times before a withdrawal is permitted. Some games contribute fully to wagering calculations, while others contribute partially.

5.3 General Bonus Terms

• A user may not participate in a specific promotion more than once.
• If bonus abuse or fraudulent activity is proven, the bonus will be cancelled and the account suspended.
• pcluck reserves the right to modify, suspend, or cancel any promotion at any time.
• Bonus funds cannot be withdrawn directly — they may only be used for gaming.
• The specific terms and conditions of each promotion will apply.

6.1 Betting Rules

The general rules for betting and gaming on pcluck are set out below:

• A bet that has been confirmed cannot be changed or cancelled.
• If a bet is voided due to a technical error, the stake will be refunded.
• If a match or event is cancelled, the related bet will be voided and the stake will be returned.
• pcluck reserves the right to correct any incorrect payout resulting from a system error.

6.2 Gaming Services

Our platform features games from world-class providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. All games are operated with fair play guaranteed and are certified by a Random Number Generator (RNG).

7.1 Prohibited Conduct

The following activities are strictly prohibited on pcluck:

• Creating or operating multiple accounts.
• Registering using a false identity or information.
• Abusing or exploiting the bonus system.
• Transferring an account or balance to a third party.
• Playing games using software bots or automation tools.
• Attempting to disrupt the security or functionality of the platform.
• Using the platform for money laundering purposes.
• Engaging in fraudulent behaviour towards other users.
• Coordinating bets within a group to gain a professional advantage (arbitrage).

8.1 pcluck's Rights

pcluck may temporarily suspend or permanently close an account in the following circumstances:

• If any clause of these Terms is violated.
• If fraudulent activity or suspicious behaviour is detected.
• If documents requested for identity verification are not provided.
• Due to a legal investigation or instruction from an authority.

8.2 User Rights

You may request closure of your own account at any time through our support team. As part of responsible gaming, you can set deposit limits or time limits for yourself. Visit our Responsible Gaming page for more details.

9.1 Limits of Liability

pcluck endeavours to ensure uninterrupted service on its platform, however we will not be liable in the following cases:

• Internet connection disruptions or issues related to the user's device.
• Service disruptions by third-party payment providers.
• Force majeure events — such as natural disasters or government orders.
• Disclosure of a user's account information to another party.

10.1 Copyright & Trademark

All content on the pcluck platform — logos, designs, software, text, game interfaces — is the intellectual property of us or our respective providers. Reproducing, distributing, or using this content commercially without our prior written permission is prohibited.

11.1 Data Protection

The collection, storage, and processing of your personal information is governed by our Privacy Policy. We do not sell your information to third parties. Your information is not shared with anyone except where required by law.

12.1 Right to Modify

pcluck reserves the right to modify these terms and conditions at any time. We will publish a notice on our platform before any changes take effect. Continued use of the platform after changes have been made will be considered as your acceptance of the new terms.

The date of the most recent update will always be stated at the top of this page. You are advised to check this page regularly.

13.1 Support Services

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 support is available directly in Bengali.
• Email: [email protected]

Our support team will resolve your issue as quickly as possible. For information on responsible gaming, please visit our Responsible Gaming page.