pcluck's Privacy Policy
Your personal information is completely safe with us. We ensure your privacy through SSL encryption and strict data protection practices.
1 Introduction and Purpose
pcluck is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. In this privacy policy, we have described in detail how we collect your personal information, for what purposes we use it, how long we store it, and how we keep it secure.
By creating an account on pcluck, browsing our website, or using any of our services, you acknowledge the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
2 What Types of Information We Collect
We may collect various types of information to provide and improve our services. These are described in detail below:
2.1 Information You Provide Directly
The information you provide yourself when registering an account or using our services includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Address and national identity card details (for identity verification)
- Payment-related information (bKash, Nagad, Rocket, Upay, bank account number)
- Information provided through support tickets or live chat
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser type and operating system
- Login time and session information
- Pages visited and click data
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
3 Purposes of Using Information
We use your information only for lawful and necessary purposes. The main purposes for which we use information under this privacy policy are:
- Creating, verifying, and managing accounts
- Processing payments and confirming deposit and withdrawal transactions
- Preventing fraud and cybercrime
- Improving the quality of our services and enriching the user experience
- Sending personalized offers and promotional information (based on your consent)
- Providing customer support and resolving issues
- Ensuring responsible gaming and monitoring the risk of excessive play
- Complying with applicable legal obligations
- Protecting security and the integrity of the platform
4 Sharing and Disclosure of Information
We may share your personal information with third parties in limited circumstances and under specific conditions. These circumstances are as follows:
4.1 With Service Partners
Necessary information may be shared with trusted organizations that assist in operating our services — such as payment processors, identity verification providers, and technology infrastructure suppliers. These partners operate under confidentiality agreements with us.
4.2 For Legal Requirements
It may be necessary to disclose information to comply with court orders, lawful requests from government authorities, or to assist in investigations by law enforcement agencies. In such cases, we will provide information in accordance with applicable law.
4.3 In the Event of Business Changes
In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you before such changes take place.
5 Data Security Measures
pcluck has adopted industry-standard technical and organizational measures to keep your information secure. Our security measures include:
- SSL (Secure Socket Layer) encryption technology — all data transmissions are encrypted
- Password hashing and salting — your password is not stored in plain text
- Two-Factor Authentication support
- Regular security audits and monitoring
- Access control — only authorized personnel can view your information
- Firewall and intrusion detection systems
- Data backup and recovery plans
While we are committed to ensuring the highest level of security, no digital system is completely free from vulnerabilities. We therefore advise you to keep your account password safe and not share it with anyone.
6 Cookies Policy
Our website uses cookies. Cookies are small text files stored in your browser that help our website function more effectively. The main purposes of our cookies are:
- Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
- Functional Cookies: Remembering your preferences and settings.
- Analytics Cookies: Reviewing site usage to improve our services.
You can manage cookies through your browser settings. However, disabling cookies may cause some services to not function properly.
7 Data Retention Period
We will retain your personal information for as long as it is needed to operate our services or as required to fulfill legal obligations. In accordance with our general policy:
- Active account data: retained for as long as the account is active
- Closed or inactive account data: up to 5 years from the date of last activity
- Financial transaction records: for the applicable period as required by law
- Support conversation records: up to 2 years from the date of last contact
After the retention period ends, information will be securely deleted or anonymized.
8 Your Rights
As a user of our platform, you have several rights regarding your information. Under this privacy policy, you may exercise the following rights:
- Right to Know: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
- Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
- Right to Portability: You may request a copy of your information in a machine-readable format.
To exercise these rights, contact our support team via live chat or email: [email protected]
9 Protection of Minors' Information
pcluck provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
10 Third-Party Links and Services
Our platform may at times include services from third-party payment gateways or software providers. These third parties have their own privacy policies, and any information you provide on their platforms will be subject to their own policies. We are not responsible for the information management practices of these third parties.
11 Protection of Payment Information
Your financial transaction details — including bKash, Nagad, Rocket, Upay, or bank transfer details — are processed with the highest level of security. We never store complete payment information on our servers. After a payment transaction is completed, only confirmation and reference information is kept on record.
- Minimum deposit amount ৳300 and minimum withdrawal amount ৳500
- All transactions are secured through SSL encryption
- Suspicious transactions are automatically monitored
- Withdrawals are generally processed within 5 to 30 minutes
12 Steps in the Event of a Security Breach
If a data security breach occurs for any reason, we will immediately take the following steps:
- Notifying affected users as quickly as possible
- Identifying the source of the breach and stopping it
- Notifying the relevant legal authorities
- Taking necessary measures to prevent such incidents in the future
13 Changes to the Privacy Policy
We may update this privacy policy from time to time. If there are any significant changes, we will notify you at your registered email address and the update date on this page will be changed. Continued use of the platform after a policy change will be considered acceptance of the new policy.
14 Contact Us
For any questions or concerns about this privacy policy, or for any requests regarding your information, please contact us:
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We always strive to respond to your requests as quickly as possible. Your privacy and trust are our highest priority.